What happens if I get a new phone?

Sign in on the new device and sync so sales and stock continue from the cloud-backed account—not a blank install.

Should I keep using two phones at once?

Prefer one primary device per login to avoid confusion; staff can have their own accounts where roles allow.

Guides / Switch phones

Switch phones without losing your data

Phones break, get stolen, or run out of storage. F-Biz stores your business in the cloud after sync— so a new device is a sign-in away, not a fresh start from zero.

F-Biz dashboard with sync status — When sync is healthy, your cloud copy matches the phone.

Before you switch

On the old phone, connect to Wi‑Fi or mobile data
Open F-Biz and wait for sync to finish (cloud icon with checkmark)
Resolve any sales pending sync badge—especially after offline credit sales where you added customers at checkout
Note your PIN—you will need it on the new phone

✅ Ready to switch when: unsynced count is zero and today’s sales appear after a refresh.

On the new phone

Install F-Biz from Google Play
Sign in with the same account (phone or email)
Enter your PIN or set up biometrics
Select your business—catalogue and history download from the cloud

If the old phone is gone

Sign in on a new device with your account. Anything that had synced before the loss is recoverable. Sales that never left the old phone cannot be reconstructed—another reason to sync daily. See our offline POS guide for sync habits.

Staff devices

Each cashier uses their own login — Free and Pay As You Go include one Cashier seat; Team unlocks Managers and more gadgets. They do not share your owner PIN. See the staff guide.