Guides / Service businesses
POS for service businesses in Kenya
Salons, clinics, rentals, consultants, and repair shops do not live on shelf stock—they live on leads, follow-ups, and jobs done. F-Biz has a service mode built for that workflow.
Retail vs service in F-Biz
- Goods shops — inventory, barcodes, low-stock alerts
- Service businesses — inquiry pipeline, services catalogue, convert to sale
- You choose the path when you create the business—it shapes menus and defaults
- Both modes support cash, M-Pesa, credit, and offline sync
Inquiry workflow
- Customer calls, walks in, or messages—add them as an inquiry with phone and notes
- Track follow-ups (quote sent, appointment booked, waiting for parts)
- When the job is done, convert to sale—checkout opens with the customer ready
- Record payment and issue a receipt like any other sale
Why not a notebook?
Leads die in chat threads. Inquiries in F-Biz tie to customers and sales history—so you know who came back, what they paid last time, and whether they still owe you. Pair with our credit guide if you bill after the job.
Getting started
Add your top services with prices first—haircut, consultation, site visit, daily rental rate. Skip deep inventory setup; focus on inquiries and closing sales at the counter.